Complaint Grievance Policy

Aleph University is continuously improving the student experience and services. The University receives and responds to the students’ concerns and complaints of in a timely and constructive manner. A student may use this approach if they believe that a choice or action that negatively aects them personally is unlawful, unfair, or creates unreasonable diculties.

Only students who are actively enrolled are covered by these complaint procedures. Complaints made verbally, anonymously, or on behalf of another student will not be treated formally and in accordance with established processes. Students may report complaints concerning:

a. A decision made by Aleph University aecting students.
b. Learning procedures involving quality, grading and availability of supplies.
c. The quality, timing, and pertinence of services received by students.
d. Wrongful conduct by a student or sta member.
e. Denied didactic services as stipulated in the enrollment agreement.
f. Lack of appropriate notications.
g. Violation of student rights.
h. Other not enlisted which impacts the student and may be deemed responsibility of Aleph University.

Procedure

1. Academic complaints:

Students must first communicate their concerns about their grades to the course professor, who must respond to the student within five business days. If the professor is not able to resolve the student’s complaint, the professor, will submit the complaint to the Academic Dean, in writing. The Academic Dean must deliver an answer to the student’s complaint within 10 days.

2. Administrative complaints:

The student must ll the complaint form, including the student’s contact information (phone number, email, and address), by directing an email to [email protected] attaching the complaint form. The complaint should describe the alleged act or condition in detail expressing how it aects the student. The designee of the unit from which the complaint originated will assess the complaint and answer the student in writing in a period of 15 business days. This timeline may be extended if the situation requires so.

3. General complaints:

In case of complaints of other nature, students should address them in writing by directing an email to the Academic Dean at [email protected]. The Academic Dean examines the information considering Aleph University policies and regulations to define a course of action. The reply to the complaint is sent to the student and recorded in the student file. A student complaint log is used to record the complaints

In case the Academic Dean is incapable of resolving the student’s appeal, the Dean will refer it to the President. The President must oer the student an answer within 15 business days. If the President is not able to resolve the appeal, the President will refer it, in turn, to the Board of Directors. The Board of Directors must oer the student an answer within 15 days which will be the nal decision.

After exhausting all other avenues in the procedure, students can submit their complaints/grievances to the Commission for Independent Education, as the last resource:

Commission for Independent Education
Florida Department of Education
325 West Gaines Street, Suite 1414
Tallahassee, Florida 32399-0400
Toll free telephone number: (888) 224-6684

Key principles in dealing with Student Complaints

The key principles resolving Students Complaints are based on
principles of natural justice, as follows:

a. Aleph University will act fairly and reasonably in all circumstances.
b. Aleph University will follow its own procedures in all circumstances, except where reasonable amendments are necessary, provided they do not cause prejudice to the parties and continue to result in a fair process.
c. Decisions will be taken on the balance of probabilities.
d. Complainants will not suer any disadvantage or recrimination as the result of making a complaint in good faith.